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FAQs

Government guidelines

Please ensure you follow the latest government guidelines to keep yourself and others safe.
Regular updates are available on the government website.

Reopening
Booking
Visiting us safely
What to expect on your visit
Facilities and accessibility
Enquiries

Reopening

When will the Leeds museum reopen to the public?

The museum reopened on Wednesday 16 September 2020 at 10 am.

What are your opening hours?

We will be open from 10 am to 5 pm on Wednesdays, Thursdays, Fridays, Saturdays and Sundays.

The museum will be closed on Mondays and Tuesdays until further notice.

Visitors will need to book an arrival time. Arrival times are available every half hour from 10 am to 3.30 pm. There will be limited tickets per time slot.

Once in the museum you may stay as long as you wish. The museum closes at 5 pm. We recommend that you allow about 2 hours for your visit. Last admission will be at 3.30 pm.

Why will you be closed on Mondays and Tuesdays?

Operating 5 days out of 7 will allow us to carry out essential cleaning and maintenance work. It will also allow us to accommodate educational group visits when safe to do so in line with government guidance.

Group visits
In line with current government guidance, all non-household group visits (such as tour groups) are suspended until further notice.

Family groups
As long as you are following government guidance about households and bubbles, you are welcome to visit in family groups.

School groups

We look forward to welcoming back school groups in line with government guidance.

For more information about schools workshops and educational resources please email educate.leeds@armouries.org.uk

Will there be any age restrictions?

Young people aged 15 and under must be accompanied by a responsible adult at all times. All visitors must pre-book an arrival time for their visit.

Visitor guidance

Please read our visitor guidance for more information

How can I make a donation?

There will be contactless donation points in the museum. You can also donate online and at the time of booking.

Booking

All visitors must book an arrival time.

How do I book tickets?

Tickets can be booked online.

https://www.eventbrite.co.uk/e/visit-royal-armouries-museum-leeds-tickets-116600939549

Why do I need to book?

To ensure we can keep our staff, visitors and volunteers safe we are limiting the number of visitors arriving at the museum at any one time.

All visitors, including children, will need to pre-book their visit. Tickets are free.

To allow us to manage visitor flow you will need to book an arrival time (every half hour between 10 am and 3.30 pm).

Once in the museum you may stay as long as you wish. The museum closes at 5 pm. We recommend that you allow about 2 hours for your visit.

How much does it cost?

Royal Armouries is a national museum and free to enter. Please book a free ticket for every member of your party.

What time can I arrive?

To allow us to manage visitor flow you will need to book an arrival time. We ask that you arrive within the 30 minutes allocated.

Arrival times will be adhered to, so please do not arrive too early or too late for the start of your visit.

How long can I stay?

Once in the museum you may stay for as long as you wish. The museum closes at 5 pm. Last admission will be at 3.30 pm. We recommend you allow around 2 hours for your visit.

Can I just turn up without booking?

We would advise booking in advance as we need to manage visitor numbers at the moment. If you just pop in we may not be able to accommodate you and your party and we would hate to cause any disappointment.

What if I miss my time slot?

We will do our best to accommodate latecomers, but if we have reached capacity for the time slot, you will need to wait until the next available time slot, or book again for another time.

This is so we can maintain social distancing inside the museum and ensure the safety of visitors and staff.

Can I cancel my booking?

We know that plans can change, so if you need to cancel your visit please see the Order Summary section on your email confirmation from Eventbrite.

You can cancel your booking by clicking on View and manage your order online.

If you wish to change the date or arrival time of your visit please cancel your existing tickets (see above) and then re-book for the date and time you require.

Booking enquiries

If you are having trouble with the booking system or do not have access to the internet, you can call our bookings team on 0113 220 1888 or email bookings@armouries.org.uk

Visiting us safely

COVID-19 industry standard

We have risk assessed our requirements in line with government and PHE guidance, and to industry standards, and will be operating in a Covid-19 safe environment.

What health and safety measures have you put in place?

Our team has been working hard to put in place the health and safety measures necessary to ensure you can enjoy a safe visit. We have implemented enhanced cleaning regimes in line with government guidance.

There will be new measures in place to ensure everyone can maintain social distancing. These include:

Track and Trace

We are supporting the NHS Test and Trace tracking system. The name of the person booking the tickets for your group and a contact telephone number will be taken on the booking form. This information will only be held for 21 days in accordance with the guidelines.

Will I need to wear a face covering?

Yes. In line with government guidance, you are asked to wear a face covering when you visit the museum, for your safety and the safety of other visitors and staff.

All appropriate protection measures will be taken by our staff.

I have a specific exemption from wearing a face mask. Can I visit the museum?

We welcome everyone and recognise there are circumstances where, for health, age or accessibility reasons, some visitors will not be able to wear face masks or coverings.

Government guidance lists specific ‘legitimate reasons’ why people may not need to wear a face covering, including:

We hope that fellow visitors will be respectful; if you feel that anyone’s conduct towards you is inappropriate, please speak to a member of staff who will be able to help.

What face coverings/PPE will you be providing to staff?

We will provide face coverings and visors to all Front of House colleagues; face coverings are mandatory for all colleagues in public areas.

Additional PPE will be issued dependent on a colleague’s role.

We will keep our position on the use of face coverings and PPE under regular review.

Will you be checking visitors’ temperatures as they enter the museum?

We will not be checking visitors’ temperature on entry to the museum. We are advising any prospective visitors who have Covid-19 symptoms to follow government guidance and go home and self-isolate.

What if I have had coronavirus symptoms?

Please observe the latest government guidelines.

What should I do if I fall ill with COVID-19 symptoms within seven days of my visit?
You will need to follow the latest government guidance on test and trace.

What to expect on your visit

Video

Watch our short video to find out what you can expect when you visit the museum.

Which galleries will be open?

The following galleries will be open to visitors:

The Tournament gallery, and the War gallery on floor 3, will be closed until further notice as we prepare for new exhibitions.

Floor 5, including the crossbow shooting range, will also be closed until further notice.

Will there be live performances?

There will be no live performances or combat demonstrations in the museum until further notice.

Costumed interpreters will be available in the galleries to discuss their weapons and uniforms, and to direct visitors to objects of particular interest.

Will the cafe be open?

The Master’s cafe will be open for refreshments. All transactions will be contactless.

Will the shop be open?

Our museum shop, on the ground floor, will be open but social distancing measures will be in place and customer numbers will be limited. All transactions will be contactless.

Facilities

Will the toilets be open?

The toilets on Floor 1 and Floor 2 will be open.  Socially distanced queue markers and signage will be in place.

Will there be baby-changing facilities?

There are changing facilities on Floor 1 and Floor 2.

Will lifts be available?

Lifts will be available and will be part of the one-way route around the museum.

We request that you only use the lifts if you are unable to use the stairs. You must also only use the lift with other members of your household bubble.

Will staircases be open as normal?

In order to maintain social distancing, staircases will be designated one way. Signage will be in place and routes will be clearly marked.

Accessibility

More information can be found at Accessibility at the Royal Armouries Museum.

Will there be seats available inside the museum?

Seats will be available throughout the museum, with two-metre distances between them and an enhanced cleaning regime. We ask that you maintain social distancing while using any seats.

Will lockers be available?

No, lockers will not be available until further notice.

Will there be pushchair parking areas?

There will be a buggy park on the ground floor.

Will there be a daily what’s on sheet?

To avoid unnecessary contact and use of materials there will be no paper information sheets. Information will be displayed on posters and screens throughout the museum.

Enquiries

Telephone

0113 220 1916
10 am – 1pm
Wednesday – Friday only

Email

enquiries@armouries.org.uk

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