We welcome visitors with disabilities and are committed to providing appropriate facilities, and an enjoyable and memorable visit. We value your your viewpoints on the services we provide and welcome feedback.
There is a drop-off point, close to accessible parking spaces, 100 metres from the museum entrance across Armouries Square, which is an open and level paved area. All access routes to the museum entrance have a step-free path.
Inside the entrance at the red reception desk, a member of staff will welcome you and provide an information sheet with a list of the day’s activities and a map of the museum. They will also be happy to help with any requests.
All galleries are accessible via the lifts. Lifts are fitted with audio announcements, handrails, and operation buttons at the rear of the lift at a height suitable for wheelchair users.
Portable folding seats are provided in every gallery for visitors who find standing difficult. There are also window seats in the gallery areas.
We have four manual wheelchairs available to borrow for the duration of your visit. These are allocated on a first come, first served basis. Please ask at the red information desk at the museum entrance on arrival.
Assistance dogs are welcome in our museum.
Accessible toilets are located on the ground floor and floors two (1), two (2) and four (4). We are aware that the accessible toilets on floors 1, 2 and 4 do not meet current access standards – being 200mm shorter than recommended.
While there are no Changing Places facilities within the museum, there is one at Assisted Living Leeds, about a 6-minute walk from the museum.
There are five accessible parking spaces provided for visitors with disabilities in the coach park area, next to the Holiday Inn just 100 metres from the museum entrance. These spaces are only provided during museum opening hours of 10.00 am to 5.00 pm. Spaces are available in the adjacent multi-storey carpark.
The Tiltyard is an outdoor events space which is used for our horse events, including jousting. Accessibility for wheelchairs or mobility scooters is limited.
