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FAQs

Government guidelines

Please ensure you follow the latest government guidelines to keep yourself and others safe.
Regular updates are available on the government website.

Booking
Health & Safety
Facilities

Booking

Visitors will need to book in advance and will be asked to select an arrival slot, which start hourly. However, once you are on site, you may stay as long as you wish.

Why do I need to book?

To ensure we can keep our staff, visitors and volunteers safe we are limiting the number of visitors on site at any one time.

All visitors, including children, will need to pre-book their visit. Tickets are free.

Please book tickets whether you are arriving by car, on foot or by bike.

How much does it cost?

Fort Nelson is a national museum and free to enter. Please book a free ticket for every member of your party.

Parking

£3 per car. Please reserve a space when booking your tickets.

Parking for Blue Badge holders is free – please reserve a space when booking your tickets.

Where do I park?

The car park will be open as usual, but parking will be zoned to assist with social distancing. Staff will be on hand to direct you to spaces.

Can I just turn up without booking?

We would advise booking in advance as we need to manage visitor numbers at the moment. If you just pop in we may not be able to accommodate you and your party and we would hate to cause any disappointment.

Can I cancel my booking?

If you need to cancel your booking please email fnenquiries@armouries.org.uk giving the date of your visit and session time plus the name of the person who booked. We are unable to refund car park charges.

Group visits
In line with current government guidance, all non-household group visits (such as tour groups) are suspended until further notice.

Family groups
As long as you are following government guidance about households and bubbles, you are welcome to visit in family groups.

School groups

We look forward to welcoming back school groups in line with government guidance.

For more information about schools workshops and educational resources please email education.fn@armouries.org.uk

Health & Safety

What health and safety measures have you put in place?

Our team has been working hard to put in place the health and safety measures necessary to ensure you can enjoy a safe visit. We have implemented enhanced cleaning regimes in line with government guidance.

How will you enforce social distancing?

The safety of our staff and visitors is our main priority. We are reopening with limited capacity and anyone wishing to visit must have booked before arriving at the Fort.

On arrival visitors will be asked to queue in accordance with social distancing guidelines. Guidelines will be posted around the site. Once on site we have set up the best routes for you to follow to avoid crowds or queuing. Our new signage will help guide you around the site safely.

Some parts of the Fort site are narrow and we would be grateful if visitors could take special care in these areas, give way to others who are already moving through. We appreciate your patience and understanding where this is required.

Track and Trace

We are supporting the NHS Test and Trace tracking system. The name of the ticket booker for your group and a contact telephone number will be taken on the booking form. This information will only be held for 21 days in accordance with the guidelines.

Will visitors be asked to wear a face mask or other PPE?

To ensure the safety of our visitors, staff and volunteers please follow the most up to date Government guidance.

Visitors to Fort Nelson will need to bring face masks with them to be worn in all inside areas, including the tunnel and the shop. Our staff will also be required to wear face coverings indoors and may choose to do so elsewhere.

Will there be hand-sanitiser on site?

Hand-sanitisers will be available at stations across the site, but it is always handy to bring your own.

What if I have had coronavirus symptoms?

Please observe the latest Government guidelines.

Facilities

Will the toilets be open?

There are 4 toilets in the Visitor Centre and 2 in the Voice of the Guns Gallery. These will be open. They will be cleaned regularly. Socially distanced queue markers and signage will be in place.

Will there be baby-changing facilities?

There are changing facilities within the toilets in the Visitor Centre. Please see above.

Will the cafe be open?

The cafe in the Visitor Centre has reopened and we are delighted to welcome visitors back.

Numbers in our café will be reduced and tables will be socially distanced, in line with Government guidelines.

Only contactless payments can be accepted.

Can I bring a picnic?

Yes – we have lots of socially distanced picnic tables for you to use.

Our kiosk is closed.

Barbecues are not permitted.

Will guided tours be operating?

Unfortunately, we will not be running guided tours or events at the current time.

Will there be a junior assault course this summer?

Due to the need for social distancing there will not be an assault course this year but we will have a low-level maze, some stand-alone, no-touch elements of the assault course like balance beams, plus fun trails for children to enjoy.

Enquiries

Please email fnenquiries@armouries.org.uk

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