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FAQs

Booking

Health & Safety

Facilities

Booking

Why do I need to book?

To ensure we can keep our staff, visitors and volunteers safe we are limiting the number of visitors on site at any one time.

All visitors, including children, will need to pre-book their visit.

Please pre-book your visit whether you are arriving by car, on foot or by bike.

How much does a ticket cost?

Fort Nelson is a national museum and free to enter. Please book a free ticket for every member of your party.

Session times

There are three sessions throughout the day

Can I book more than one session?

You are welcome to book a longer visit by booking more than one session. You may remain on-site in between but facilities such as toilets and the kiosk will be closed for cleaning before the start of the next session.

What time can I arrive?

You can arrive at any time during your 2-hour time slot but we would advise you to arrive on time to make the most of your visit. To allow us to manage the number of visitors on site session start times will be adhered to, so please do not arrive too early for the start of your visit.

What time can I leave?

We do ask that you leave by the end of your booked session to allow us to carry out additional cleaning and to schedule breaks for our staff.

Can I just turn up without booking?

We would advise booking in advance as we need to manage visitor numbers at the moment. If you just pop in we may not be able to accommodate you and your party and we would hate to cause any disappointment.

Parking

£3 per car. Please reserve a parking space when booking your tickets.

Parking for Blue Badge holders is free – please reserve a parking space when booking your tickets.

Where do I park?

The car park will be open as usual, but parking will be zoned to assist with social distancing. Staff will be on hand to direct you to spaces.

Can I cancel my booking?

If you need to cancel your booking please email fnenquiries@armouries.org.uk giving the date of your visit and session time plus the name of the person who booked. We are unable to refund car park charges.

Health & Safety

What health and safety measures have you put in place?

Our team has been working hard to put in place the health and safety measures necessary to ensure you can enjoy a safe visit. We have implemented enhanced cleaning regimes in line with government guidance.

How will you enforce social distancing?

The safety of our staff and visitors is our main priority. We are reopening with limited capacity and anyone wishing to visit must have booked before arriving at the Fort.

On arrival visitors will be asked to queue in accordance with social distancing guidelines. Guidelines will be posted around the site. Once on site we have set up the best routes for you to follow to avoid crowds or queuing. Our new signage will help guide you around the site safely.

Some parts of the Fort site are narrow and we would be grateful if visitors could take special care in these areas, give way to others who are already moving through. We appreciate your patience and understanding where this is required.

Track and Trace

We are supporting the NHS Test and Trace tracking system. The name of the ticket booker for your group and a contact telephone number will be taken on the booking form. This information will only be held for 21 days in accordance with the guidelines.

Will visitors be asked to wear a face mask or other PPE?

To ensure the safety of our visitors, staff and volunteers please follow the most up to date Government guidance.

We recommend that visitors to Fort Nelson bring masks with them, these should be worn where required, especially indoors, in the shop and in the enclosed spaces around the site, as well as in areas where distancing is more difficult, such as toilets.

All appropriate protection measures will be taken by our staff.

Will there be hand-sanitiser on site?

Hand-sanitisers will be available at stations across the site, but it is always handy to bring your own.

What if I have had coronavirus symptoms?

Please observe the latest Government guidelines.

Facilities

Will the toilets be open?

There are 4 toilets in the Visitor Centre and 2 in the Voice of the Guns Gallery. These will be open. They will be cleaned regularly. Socially distanced queue markers and signage will be in place.

Will there be baby-changing facilities?

There are changing facilities within the toilets in the Visitor Centre. Please see above.

Will the cafe be open?

The cafe in the Visitor Centre will not be open but the refreshment kiosk out on the Parade will be open for a limited selection of refreshments.

By keeping our food offering limited we will be able to reduce social interaction and keep everyone safe.

Only contactless payments will be accepted and we cannot accept cash payments.

Our initial reopening menu will be limited, and we encourage visitors with particular dietary requirements to bring snacks with them to avoid disappointment.

Can I bring a picnic?

Yes – we have lots of socially distanced picnic tables for you to use. Barbecues are not permitted.

Will guided tours be operating?

Unfortunately, we will not be running guided tours or events at the current time.

Will there be a junior assault course this summer?

Due to the need for social distancing there will not be an assault course this year but we will have a low-level maze, some stand-alone, no-touch elements of the assault course like balance beams, plus fun trails for children to enjoy.

Enquiries

Please email fnenquiries@armouries.org.uk

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