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FAQs

[Updated September 2021]

Fort Nelson is fully open. Read our FAQs to plan your visit.

Our Frequently Asked Questions provide information on:

Booking
Health & Safety
Facilities
General Enquiries

Booking

To maintain social distancing we’re continuing to limit the number of visitors so we recommend pre-booking to guarantee your visit. Tickets are free.

You can pre-book up to 9.45am on the day of your visit and choose an arrival time. Once you are on-site, you may stay for as long as you wish.

You can still visit if you haven’t pre-booked but please be aware that you may have to wait until a slot is available. We are usually quieter after 2pm.

Book now

 

How much does it cost?

Fort Nelson is a national museum and free to enter. Please book a free ticket for every member of your party.

Parking

£3 per car. Please reserve a space when booking your visit.

Parking is free for Blue Badge holders. We have 4 spaces closer to the museum entrance, available on a first-come-first-served basis.

Where do I park?

The car park will be open as usual, but parking will be zoned to assist with social distancing. Staff will be on hand to direct you to spaces.

Can I just turn up without booking?

Although we are accepting visitors who haven’t pre-booked we are limiting the number of people onsite so recommend pre-booking.

Can I cancel my booking?

We know that plans can change, so if you need to cancel your visit please see the Order Summary section on your email confirmation from Eventbrite.

You can cancel your booking by clicking on View and manage your order online.

If you wish to change the date or arrival time of your visit please cancel your existing tickets (see above) and then re-book for the date and time you require.

If you need assistance to cancel your booking please email fnenquiries@armouries.org.uk giving the date of your visit and session time plus the name of the person who booked.

Please note that we are unable to refund car park charges.

Group visits

In line with current government guidance, all non-household group visits (such as tour groups) are suspended until further notice.

Family groups

As long as you are following government guidance about households and bubbles, you are welcome to visit in family groups.

School groups

Fort Nelson is taking school bookings, for more information about visits and educational resources please email education.fn@armouries.org.uk

 Visit our online Learning Hub for downloadable resources.

Health & Safety

Assistance Dogs

Assistance dogs are welcome at Fort Nelson, including in the museum galleries, visitor centre, cafe and outdoor areas. Pet animals are not permitted.

What are you doing to keep your visitors and staff safe? Is this changing after 19 July?

We want all our visitors to have a safe and enjoyable experience.

Therefore following the 19 July, we’re continuing to ask visitors to maintain social distancing, wear a face covering, and follow recommended routes around the museum.

We will continue to keep safety measures in place, including hand sanitiser stations throughout the museum and enhanced cleaning regimes. All our staff will continue to wear face coverings. We will be continuing to limit visitor numbers on any given day to ensure that social distancing between visitors, and between visitors and staff, is possible and manageable.

We ask all our visitors to be respectful of others and be mindful that whilst the laws may have been lifted government guidance is to continue to remain cautious to the threat of COVID-19.

Track and Trace

We are supporting the NHS Test and Trace tracking system.

Will I need to wear a face-covering?

Yes, in line with Government guidance, for your safety and the safety of other visitors and staff, we are asking visitors to wear a face-covering in all inside areas, including the tunnel and shop. You will not need to wear a face-covering whilst attending any outdoor areas.

Our staff will also wear face coverings indoors and may choose to do so elsewhere.

I have a specific exemption from wearing a face mask. Can I still visit Fort Nelson?

We welcome everyone and recognise there are circumstances where, for health, age or accessibility reasons, some visitors will not be able to wear face masks or coverings.

Government guidance lists specific ‘legitimate reasons’ why people may not need to wear a face covering, including:

– Children under the age of 11.
– Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
– If putting on, wearing or removing a face covering will cause you severe distress. 
– If you are travelling with or providing assistance to someone who relies on lip reading to communicate. 

We hope that fellow visitors will be respectful; if you feel that anyone’s conduct towards you is inappropriate, please speak to a member of staff who will be able to help. 

Will there be hand-sanitiser on-site?

Hand-sanitisers will be available at stations across the site, but it is always handy to bring your own.

What if I have had coronavirus symptoms?

Please observe the latest Government guidelines.

Facilities

Will the toilets be open?

There are 4 toilets in the Visitor Centre and 2 in the Voice of the Guns Gallery. These will be open. They will be cleaned regularly. Socially distanced queue markers and signage will be in place.

Will there be baby-changing facilities?

There are changing facilities within the toilets in the Visitor Centre. Please see above.

Will the cafe be open?

Our cafe in the Visitor Centre is now fully open for a delicious range of drinks, snacks and light meals including jacket potatoes and paninis.

According to current guidelines all our tables are socially distanced and enhanced health & safety protocols have been implemented.

Can I use cash?

Card payments are preferred but we do accept cash.

Can I bring a picnic?

Yes – we have lots of socially distanced picnic tables for you to use.

Barbecues are not permitted.

Will you be running any special events?

Yes, we will be running live events on selected dates over the summer holidays, we will also have our assault course and low-level maze for families to enjoy. Find out more on our what’s on pages.

Will guided tours be operating?

Unfortunately, we will not be running any guided tours at this time, however our staff are available to answer any questions about the site and our historic collection.

General enquiries

If you have any further queries, please email us and we will try to reply as soon as possible.

Fort Nelsonfnenquiries@armouries.org.uk
Telephone: 01329 233 734 / Monday to Friday, 9.30 am – 4.30 pm

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