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FAQs

Please ensure you are aware of and follow the latest Government guidelines to keep yourself and others safe.

Booking
Health & Safety
Facilities
General Enquiries

Booking

Visitors need to pre-book an arrival time. Once you are on-site, you may stay for as long as you wish.

Why do I need to book?

To ensure we can keep our staff, visitors and volunteers safe we are limiting the number of visitors arriving on-site at any one time.

All visitors, including children, will need to pre-book their visit. Tickets are free.

Please book tickets whether you are arriving by car, on foot or by bike.

How much does it cost?

Fort Nelson is a national museum and free to enter. Please book a free ticket for every member of your party.

Parking

£3 per car. Please reserve a space when booking your visit.

Parking is free for Blue Badge holders. We have 4 spaces closer to the museum entrance, available on a first-come-first-served basis.

Where do I park?

The car park will be open as usual, but parking will be zoned to assist with social distancing. Staff will be on hand to direct you to spaces.

Can I just turn up without booking?

We would advise booking in advance as we need to manage visitor numbers at the moment. If you just pop in we may not be able to accommodate you and your party and we would hate to cause any disappointment.

Can I cancel my booking?

We know that plans can change, so if you need to cancel your visit please see the Order Summary section on your email confirmation from Eventbrite.

You can cancel your booking by clicking on View and manage your order online.

If you wish to change the date or arrival time of your visit please cancel your existing tickets (see above) and then re-book for the date and time you require.

If you need assistance to cancel your booking please email fnenquiries@armouries.org.uk giving the date of your visit and session time plus the name of the person who booked.

Please note that we are unable to refund car park charges.

Group visits
In line with current government guidance, all non-household group visits (such as tour groups) are suspended until further notice.

 Family groups

As long as you are following government guidance about households and bubbles, you are welcome to visit in family groups.

 School groups
We hope to be able to welcome school groups back to the Fort later in the year.

 In the meantime, for more information about schools’ workshops and educational resources please email education.fn@armouries.org.uk

 Visit our online Learning Hub for downloadable resources.

Health & Safety

What health and safety measures have you put in place?

Our team has been working hard to put in place the health and safety measures necessary to ensure you can enjoy a safe visit. We have implemented enhanced cleaning regimes in line with government guidance.

How will you enforce social distancing?

The safety of our staff and visitors is our main priority. We are reopening with limited capacity and anyone wishing to visit must have booked before arriving at the Fort.

On arrival, visitors will be asked to queue in accordance with social distancing guidelines. Guidelines will be posted around the site. Once on site we have set up the best routes for you to follow to avoid crowds or queuing. Our new signage will help guide you around the site safely.

Some parts of the Fort site are narrow, and we would be grateful if visitors could take special care in these areas, give way to others who are already moving through. We appreciate your patience and understanding where this is required.

Track and Trace

We are supporting the NHS Test and Trace tracking system. The name of the ticket booker for your group and a contact telephone number will be taken on the booking form.

Will visitors be asked to wear a face mask or other PPE?

To ensure the safety of our visitors, staff and volunteers please follow the most up to date Government guidance.

Visitors to Fort Nelson will need to bring face masks with them to be worn in all inside areas, including the tunnel and the shop. Our staff will also be required to wear face coverings indoors and may choose to do so elsewhere.

Will there be hand-sanitiser on-site?

Hand-sanitisers will be available at stations across the site, but it is always handy to bring your own.

What if I have had coronavirus symptoms?

Please observe the latest Government guidelines.

Facilities

Will the toilets be open?

There are 4 toilets in the Visitor Centre and 2 in the Voice of the Guns Gallery. These will be open. They will be cleaned regularly. Socially distanced queue markers and signage will be in place.

Will there be baby-changing facilities?

There are changing facilities within the toilets in the Visitor Centre. Please see above.

Will the cafe be open?

The cafe in the Visitor Centre will be serving take-away refreshments, including jacket potatoes, paninis, snacks and hot and cold drinks.

Only contactless payments can be accepted.

Can I bring a picnic?

Yes – we have lots of socially distanced picnic tables for you to use.

Barbecues are not permitted.

 Will guided tours be operating?

Unfortunately, we will not be running any guided tours or events at the current time.

General enquiries

If you have any further queries, please email us and we will try to reply as soon as possible.

Fort Nelsonfnenquiries@armouries.org.uk
Telephone: 01329 233 734 / Monday to Friday, 9.30 am – 4.30 pm

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